How to handle last-minute changes with tour guides without losing any
A new pick-up time, ten more PAX, a guide with a fever at 7:00. A simple protocol so every last-minute change reaches the right people and is confirmed.
How to run a guided tour operation
What it really takes to coordinate guides: rates, peak season, shore excursions, last-minute changes, choosing software and closing the month without loose ends.
Shore excursion operations: coordinating guides, coaches and all-aboard time on a cruise call
A cruise call squeezes a week of guiding into one morning. How to plan guides per coach, protect all-aboard time and absorb last-minute PAX changes.
How much does tour guide management software cost for a guided tour company?
Commission per booking, flat fee or price per user: the model matters more than the headline figure. The numbers, with examples at 20, 60 and 150 services a month.
Double-booked tour guides: why it happens and how to stop it
A double-booked guide is rarely a careless slip. It comes from five specific failures in how coordination works, and they all share the same root.
How to manage guides in a free walking tour company
Shifts, languages, sign-ups that change by the hour and per-head fees: how to run a team of free walking tour guides without living in a group chat.
How to move your tour company from Excel to software without stopping operations
A fourteen-day plan with who does what, how to clean your spreadsheet before importing it and how to win over the guides who do not want another app.
Peak season tour guide planning: from operator programmes to the weekly rota
Peak season is decided months earlier: in how you read operator programmes, collect availability and build a bench of backups. A method you can run every year.
12 questions to ask before you buy software for your tour agency or DMC
Twelve concrete questions for the demo, each with the answer you should be looking for and the red flag that should make you think twice.
What is a DMC (destination management company) and how does it work?
A destination management company is the local partner that turns a programme into buses, guides, venues and timings on the ground. Here is what it does and how it is organised.
Tour operator software compared: booking systems vs guide operations
Most of what you find when you search is booking software, not operations software. Here is the difference, and which tool fits which kind of business.
How to set tour guide rates: half days, supplements, overtime and cancellations
Half day, full day or hourly, supplements, overtime, cancellations and entrance tickets: how to build a guide rate card that holds up when the invoices arrive.
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